Desired Salary/Wage: $35,000 Annual
7354 Johnson Blvd
Livingston, CA 90471
March 2004 – May 2006 MayoArchitect New York, NY
- Met and greeted visitors and associates
- Controlled flow of in-coming and out-going correspondence
- Managed high volume phone calls
- Booked conference rooms and update employee listing
- Assisted CFO with administrative tasks as requested
- Privy to confidential information on a regular basis
- Assisted Public Relations with Press Kits, Scrap Books, and Media
- Maintained magazine log and contact list in Excel spread sheet
2000 – 2004 Interactive Agency New York, NY
Senior Inquiry Agent (2002-2004)
- Provided mentoring, supervisory support and guidance to Inquiry Agents for all daily department activities.
- Provided group feedback as well as use best judgment to bring challenging inquiries to the attention of the department management
- Researched database daily to determine if inquiries can be resolved in real time and if not what needs to be
- Responsible for a large volume of incoming and outgoing calls/e-mails and responding to them within a 24 hour time period.
- Researched and forward licenses to LQL songfile licensees that do not receive their licenses in the
appropriate time frame.
- Entered number of daily calls and e-mail routed to the call center into excel spreadsheet, Route and record
- number of calls forwarded to inquiry agents, Route and record number of e-mails forwarded to inquiry agents.
1996 – 1999 News Corporation New York, NY
Administrative Assistant for CEO
- Met and greeted visitors and Associates
- Controlled flow of incoming and outgoing correspondence
- Managed high volume of incoming phone calls
- Coordinated meetings, including reserving conference rooms and arranging breakfasts, lunches, etc.
- Privy to confidential in formation on regular bases.
NBC, Inc. (1994-1995)
- Met and greeted clients and associates
- Answered and screened busy switchboard
- Observed and upheld strict regulations with outside messengers
- Assisted other departments with administrative tasks as requested
1991 Borough of Manhattan Community College New York, NY
AT&T Console, 18 lines, 64 extensions. Manipulate Microsoft Day-Timer Organizer, Microsoft Word,
Outlook, AS400 Inquiry Management System
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